Business Company assists with after-sales service requirements for consumer electronics
Directive (EU) 2024/1799 establishes the “right to repair”: in practice, it makes it easier for consumers to request repairs to products instead of replacing them, promoting more sustainable business models and reducing waste.
This right translates into an obligation for manufacturers to provide the information, spare parts and tools necessary for repairs. Manufacturers must make spare parts available for a reasonable period of time, in some cases up to 10 years, to both end consumers and third-party service centres.
Business Company, which was created specifically to meet the after-sales service needs of consumer electronics, is able to assist importers, private label retailers and manufacturers in this area as well, maintaining the 360-degree service approach that characterises its warranty offerings.
«The most specific aspect of the challenge posed by Directive 2024/1799», explains Fabio Fasolino, CEO of Business Company, «is the need to stock and supply a large number of spare parts for a very long period of time».
This challenge is certainly not new for Business Company, which has already taken it on to manage the repair services offered by its network of service centres. «What we offer our customers is end-to-end logistics management of spare parts requests», continues Fasolino. «In practice, consumers who visit the manufacturer/importer’s website for spare parts actually interface with our systems and logistics».
«We have been operating in the market since 1999 and have accumulated experience in the management of installation, maintenance and repair services. Thanks to this, we position ourselves as a strategic European partner for manufacturers, online retailers and distributors, offering customised solutions for all stages of the life cycle of domestic and/or professional appliances, as well as spare parts management and distribution», concludes the CEO of Business Company.
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