Business Company offers after-sales services for qualified assistance throughout the product life cycle
Today, more than ever, consumer satisfaction is central to the supply chain, and after-sales service has become a strategic area in which to invest in order to stand out from the competition. Providing after-sales services means creating a relationship with the customer that contributes to their peace of mind while also being a very effective way of promoting brand loyalty.
The after-sales services offered by Business Company ensure qualified assistance throughout the entire product life cycle: from installation to maintenance under warranty, extended warranty and out of warranty, to disposal and recycling. The company also specialises in product reconditioning services.
The company offers integrated systems for the management of after-sales activities, such as the TestOK service available to players in the supply chain to better manage the maintenance needs of their machines, with integrated logistics and spare parts warehouse. Among the unique features that the TestOK technical support service can offer is help-desk support and customer/consumer assistance.
«Every day, the Business Company team works on behalf of manufacturers, distributors, and operators who choose us as their partner, effectively becoming their dedicated after-sales department: from initial technical checks such as DOA diagnostics and functional testing of products under warranty, to maintenance and reconditioning. Our company procedures allow for accurate monitoring, with data available and defect rates recorded. Over the years, this has proved to be an extraordinary resource for all our customers, particularly those dealing with non-European suppliers, with whom we work closely to refine our processes and ensure that machines and products are fully compliant with European market requirements. Thanks to over 26 years of know-how acquired in the sector, we are no longer just simple suppliers, but have become consultants for manufacturers and distributors who also turn to us for opinions and suggestions for any technical and electronic modifications to the machines. The dialogue is constant and very productive», commented Business Company CEO Fabio Fasolino.
