The importance of the customer service


For the third year in a row, Bosch was awarded by the German Institute for Quality and Finance with the “Gold Seal of Quality” for the high level of its customer service. The survey “The Best in Italy” (I Migliori in Italia) examined the performance of 900 companies in 89 sectors and represents the largest research on the customer care quality at the national level. In November 2018, the opinions of 200,000 consumers were collected through an online survey and the level of customer satisfaction was calculated based on the Service Experience Score (SES). Bosch achieved the first place with a score of 83%, exceeding the result of 2017 (82.6%). “Winning the Seal for the third consecutive year fills us with pride – Stefano Piazzardi, Bosch Customer Service Manager, commented – above all because it is a precious recognition of the daily work of the service centers that make up our network. It is the symbol of a consolidated partnership and the symbol of our commitment to making them feel part of our organization and of the brand they represent, a commitment that the centers then transfer to the consumers. For us, ‘customer centrality’ is a way of being that starts from Bosch and our brands and reaches the consumer, passing right through the service centers and the Contact Center”.