In this moment characterized by the Covid-19 emergency and by the need to stay at home, Whirlpool Italia has decided to make its contribution and to put itself at the service of consumers, demonstrating its proximity to the territory. The company is online with a new live chat on the websites whirlpool.it, hotpoint.it and indesit.it to respond in real time to the consumer requests and curiosities and guide them on the e-commerce platforms of the various commercial partners, who can use the service for free. A team of product experts and trainers provides 360° assistance on the Whirlpool appliances world, from Monday to Friday in different time slots that cover the whole day. Besides, to facilitate the consumers in this particular moment, the customer service can be reached at the number 02/2030 and is operational 7 days a week to guarantee technical assistance and respond to urgent requests. The service is available not only via telephone but also via Internet, through the official websites of the Group’s brands, from the “support” section.
In addition, Whirlpool also supports its trade partners: in particular, a multisourcing system has been activated which guarantees flexibility in deliveries from the various warehouses in case of non-operation of one of these, doing everything possible to deliver regularly and quickly the products. And also the training for the built-in trade partners continues: Whirlpool Italia has made e-learning platforms and online video training tools available to the kitchen manufacturers and kitchen studios.
