Haier presents Haier Premium Service, a new solutions package aimed at providing an integrated and personalized service to the customers. Available in the main European countries (Italy, France, United Kingdom, Germany, Switzerland, Spain, Belgium, Holland and Poland), it is in line with the claim and mission of the Haier Group: “Zero Distance to Consumer”. The main features of Haier Premium Service are a contact center with extended opening hours and priority telephone lines, a team of dedicated consultants for the pre-sales and after-sales support and a Premium Assistance program with guaranteed intervention times and with a series of personalized proposals during the interventions to improve the experience with additional services and products. The additional services include the “Check&Care” programs for the control and maintenance of the products. Besides, considering the impact of the Covid-19 emergency on consumers’ lives, during the intervention of the technicians Haier Premium Service homages a “Safety kit” containing two pairs of gloves and two surgical masks.