Miele’s MOVE portal is available for all Miele laundry machines from the Little Giants and Benchmark generation, catering for load capacities of 6 to 20 kg (washing machines) or up to 44 kg (dryers). This platform for PCs and mobile devices allow professional users to get information quickly and easily on which washing machines are running, when the dryer has finished, how high the consumption is etc. Where necessary, relevant messages are sent direct to a smartphone or tablet, for instance informing users when a washing machine or dryer can be unloaded. The direct link to the Miele Professional webshop is helpful in terms of supply management, simplifying the re-ordering of consumables such as detergents. “Miele MOVE – the company explains – also allows the monitoring of the key process data which is essential in producing hygienically clean laundry, for example temperatures and times. Programme data is also quickly exported and saved. This, for instance, allows proof to be furnished that disinfection programmes were successfully completed. In addition, further economies can be pinpointed by archiving and evaluating operating data”. Besides, error messages are sent direct by the client, consent permitting, to a designated contact in Miele Service or to a certified Miele service agent, without having to pick up the phone. Thanks to the data transmitted, the cause is immediately visible to staff, facilitating a fast and targeted remedy – either in the form of a service visit by a trained technician with the necessary parts on board or self-help instructions over the phone. The use of the basic version of Miele MOVE is free of charge. A monthly fee is only levied from the fourth machine connected onwards. The platform is now active in numerous countries: further markets to follow.
