Digital innovation is a cornerstone of the Lotus philosophy. The company, founded in 1985, realizes Made in Italy cooking systems for all catering and restaurant settings. A common thread running through the company’s evolution is its constant focus on technological development.
“Over the years – Lotus explains – we have developed solutions designed to make our relationships with customers, distributors and catering professionals easier, more immediate and more effective. From the LotusApp to dedicated support, from online technical content to digital tools for the sales network (such as the WhatsApp numbers for the Lotus Back Office and Lotus After Sales fast support services), every one of our projects is designed with a specific aim in mind: to guarantee an efficient service that meets the needs of those who choose our equipment every day”.
The Lotus Cloud platform
Lotus’s evolutionary journey has taken a further step forward with Lotus Cloud, the platform that connects the company’s digital equipment to an intelligent remote monitoring and management system. “Built into the TouchFry, Iperlotus 90 Touch, Superlotus 70 Touch, 2waylotus 110 Touch and FreeBlock ranges via Wi-Fi connection – Lotus says – Lotus Cloud makes it possible to constantly monitor the status of the machines and to intervene quickly on parameters and software, optimising the after-sales service and significantly reducing response times”.
The platform offers different levels of access to ensure the targeted involvement of the whole supply chain. “End users – Lotus points out – can monitor performance, collect data for HACCP management, check consumption and operational activities, and customise certain settings. Distributors and importers, meanwhile, have dedicated tools to remotely detect anomalies or malfunctions, making it easier to offer technical assistance and improving customer support. At master level, Lotus can access advanced management functions to intervene directly on software where necessary, supporting the distribution network in more complex situations and ensuring operational continuity in the kitchen”.
A solution designed to operate safely
The system is designed to operate in complete safety, which is why it does not allow equipment to be switched on or off remotely. Only monitoring activities, software upgrades and the modification of authorised parameters are allowed. It is also possible to carry out upgrades, implement language packs and add data to the operating menus via the cloud, without the need for intervention on site.
“This is a practical solution, in line with Industry 4.0 requirements, which confirms our commitment to investing in technologies capable of generating real value for those working in the sector – Lotus concludes –. With Lotus Cloud, the concept of support evolves. We don’t just step in when a problem arises. We offer continuous monitoring, proactive support and constant performance upgrades”.
